Terms & Conditions

The boring bits

These terms and conditions outline the rules and regulations for the use of DEENCE LTD's website and also the projects we deliver as business. DEENCE LTD's head office is located in Stevenage, United Kingdom.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use DEENCE LTD's website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. Cookies We employ the use of cookies. By using DEENCE LTD's website you consent to the use of cookies in accordance with DEENCE LTD’s privacy policy. Most of the modern day interactive web
sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License Unless otherwise stated, DEENCE LTD and/or it’s licensors own the intellectual property rights for all material on DEENCE LTD. All intellectual property rights are reserved. You may view and/or print pages from https://www.deence.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from https://www.deence.com
• Sell, rent or sub-license material from https://www.deence.com
• Reproduce, duplicate or copy material from https://www.deence.com
• Redistribute content from DEENCE LTD (unless content is specifically made for redistribution)

The following organizations may link to our Web site without prior written approval:

• Government agencies
• Search engines
• News organizations
• Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the web sites of other listed businesses
• Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our web site
• Current & previous clients DEENCE LTD has worked with/on behalf of

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

• Dot.com community sites
• Associations or other groups representing charities, including charity giving sites
• Online directory distributors
• Internet portals
• Accounting, law and consulting firms whose primary clients are businesses
• Educational institutions and trade associations

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 1 week for a response.

Approved organizations may hyperlink to our website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator (Web address) being linked to; or
• By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of DEENCE LTD’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our web site.

Removal of links

If you find any link on our web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• Limit any of our or your liabilities in any way that is not permitted under applicable law; or
• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Web hosting

We work with our close partner, Nimbus Hosting Ltd, to facilitate the hosting of all our website accounts. Whilst we cannot guarantee 100% uptime, Nimbus Hosting Ltd are committed to a 99.995% Infrastructure, Network and Hardware availability. For more information, please read through their Service Level Agreement.

All website hosting accounts with DEENCE LTD are billed on an annual basis. An invoice is generated and sent 2 weeks before the renewal of the service with payment due on a 14 day basis. Failure to pay the hosting invoice may result in your website being suspended until payment is received. If the hosting service with us is no longer required, it is the clients responsibility to notify DEENCE LTD within 2 days of the invoice being generated, otherwise the account will be renewed.

Email hosting

Email accounts hosted with DEENCE LTD are facilitated through Microsoft's 365 Cloud. All email accounts are billed on a monthly basis with payment due on receipt of the invoice. We want to make sure your business stays online so will not suspend any email accounts until the invoice is 1 week overdue, at which point we will be in touch to inform you that the email account will be suspended and thus will not be able to send or recieve any emails.

Email signatures are facilitated through Exclaimer and are billed on a monthly basis along with the email accounts.

Content liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Proposals

Proposals created and issued by DEENCE LTD are valid for 30 days and are non-transferable. The proposal is only valid to the business detailed on the document itself. Any tampering of the document against our own records will result in the proposal being voided.

Ownership

With all projects we undertake, the product (whether it be a website, logo or brochure etc) belongs solely to the client as long as all outstanding invoices are settled.

Payments

Payments for design projects (which include web design, development, graphic design) are completed in 2 stages with 50% of the total amount being paid at the start of the project and the remaining 50% being paid upon project completion (this may differ, please check your quote for specific payment details). We define project completion as being the step before the website goes onto a live domain for public access. All other payments will be invoiced in full upfront.

When we start the project, deadlines will be set out for both parties outlining when we require certain content from you, the client, and when work our side will be complete. This can include designs and builds. These deadline can only be met if we receive content within the outlined time given. Failure to deliver content before this deadline will result in the project being postponed. Invoices however will still be sent on the outlined dates, regardless of whether we have received the data from you, the client.

Payment is expected in accordance of the due date on the invoice. Failure to pay the invoice within this date may result in additional administration charges.

Monthly Retainers

Minimum Terms
We setup monthly retainers for a minimum of 6 months to full embed ourselves in your business in order to deliver projects to the high standard you expect, then leading to a 30-day rolling contract thereafter.

Cancellation
After the minimum term is complete, the contract then operates on a 30-day rolling agreement meaning you are free to cancel your retainer with us at any time, with nothing locking you into the contract. If you do choose to cancel the agreement with us, you are agreeing to sacrifice any outstanding hours and are happy to be charged the difference if there is a negative hour balance.

Roll-over Hours
At the end of the month, we will outline how much work has been completed in regards to hours spent. You are able to carry over a maximum of up to 2 hours not spent onto the next month up to a maximum of 4 hours total. An example being 7 hours a month, 3 remain 'unused' at the end of the month meaning 2 hours are then carried over to the next month. This will continue until the total amount of allotted hours reaches 11 (7 hours for the month with a maximum of 4 accumulated carry over hours) after which no additional hours can be carried over until the balance is reduced back down below the 11 hour limit.